Reconnecting your Lock to WiFi - Key In Code/OpenEDGE

Reconnecting your Lock to WiFi

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In most cases (if your WiFi network settings have not changed since the last successful connection) you can reconnect to WiFi by: 

• Entering * 411 * on the keypad of the lock (411 - Lock button) 
• Removing a battery for 10 seconds, then re-inserting

If those steps are unsuccessful, complete following steps to reconnect your lock. 

This process applies if:

• Your lock has fallen offline and you would like to reconnect it to the same network
• You changed settings in your WiFi network and need to reconnect your lock (this includes changing WiFi password or network name)
• You changed your modem/router and need to reconnect your lock
• You switched Internet Service Providers (ISP) and need to reconnect your lock

If you have previously connected your lock to WiFi and there have been any changes to your network or router name, password, or SSID broadcast settings, you will need to reconnect your lock to the new or updated network. This also applies if your lock is offline for any reason at all and needs to be reconnected. To do this, please follow the steps below: 

Please note:
For all reconnection processes, you need: 

• To be on site with the device
• Your WiFi SSID (network name) and WiFi password (2.4GHz Network)
• Know the programming code for your device

Where to locate your Programming Code:

• Log into your portal account (connect.remotelock.com).
• Click on Devices (at the top of the screen).
• Click on the lock you need the programming code for, then click on settings (on the left-hand side of your screen)
• Locate the number under 'Programming Code'
• If your device is not registered, or you are connecting for the first time using these steps, the default programming code for your lock is listed in the device manual

Reconnection Steps: 

1. Reset the device's WiFi connection using the following sequence:
   • Programming Code →  # (or lock button) →  310 →  # (or lock button)
2. Delete remembered SSIDs and Passwords by entering this sequence on the lock's keypad:
   • Programming Code →  # (or lock button) →  312 →  # (or lock button) 
3. Broadcast the lock's temporary "RemoteLock" Network by entering this on the keypad:
   • Programming Code →  # (or lock button) →  320 →  # (or lock button) 
4. Open the Wi-Fi settings on your smartphone or laptop. Find and connect to the RemoteLock network.  (Your lock broadcasts a temporary network that will expire after 10 minutes. To rebroadcast the network, repeat steps 1 & 2 above).
5. Once connected to the lock's network, you will be presented with a list of available Wi-Fi networks. Select the Wi-Fi network you want to connect your lock to. You will need to know the password for that network. (Quick Tip: If you were not automatically directed to a list of available Wi-Fi networks, you can do so manually by typing 192.168.0.1 into your web browser's address bar while still connected to the RemoteLock network. If your smart device does not stay connected to the RemoteLock network, you may need to disable your phone's mobile data and/or forget existing WiFi connections to stop your device from restricting the connection). 
6. After you've selected the network, enter your password and click Connect. When your lock is connected, you'll see a success message and hear the lock beep twice. If you hear 2 beeps on your lock, but do not see the "Connection Complete" message, your lock has still successfully connected to your network. 

PLEASE NOTE:

Apple recently made an update to iOS that is triggering the following alert during provisioning. Although this error has been resolved in iOS versions 12.0 and above. It could still be happening on your iOS device if you have not updated to the 12.0 (or higher) software version.

"Error Opening Page" Hotspot login cannot open the page because it cannot redirect to locations starting with "imda:".